TERMS & CONDITIONS
Orders and Payment
Your order becomes binding as soon as it has been accepted. Orders can be placed either through the online shop or by emailing firstname.lastname@example.org
All goods shall remain in the sole ownership Zoë Wilson Stone Carving until payment has been received.
To be eligible to purchase products from this website you must be over 18 years of age and register by providing your real name, phone number, email address, payment details and valid delivery address.
Online orders are directed to Stripe at checkout to make your secure online payment. Once you place an order an acknowledgement email will be sent to you detailing the products you have ordered
Any additional orders that maybe required as a result of under ordering will be treated as a separate order and cannot be added on to previous orders.
Every effort is made to ensure that the products displayed online correspond as closely as possible to products you will receive, but there may be variations as natural materials have unique characteristics. No responsibility can be accepted for these variations, which all add to the unique features including but not limited to the following:
The colour of the stone may vary due to the nature of the natural material. There may also be variations in the colour of the Jesmonite casts as they are hand cast. If you want a closer colour match between multiple casts or carvings, then it is available to order them at the same time so every effort can be made for them to match as closely as possible.
Please allow variance on sizes stated. These may be more apparent if orders are placed at different times.
Zoë Wilson Stone Carving reserves the right to make any changes to the specifications of products where necessary and withdraw any products from this website at any time.
Come with aluminium fixings glued into the back securely. The correct bracket will be supplied with the carving, and this must be the one used to hang the work. Zoë Wilson accepts no responsibility for the hanging of the work and recommends seeking a professional to help with hanging heavy products safely.
If displaying the stone carving outdoors the customer should expect the stone to change colour with the natural weathering process. It is advised that you do not try to clean the stonework. If you need any help with aftercare, please contact Zoë on email@example.com who is always happy to try and help advise. If keeping the stone outside, it may also be susceptible temperature extremes and weather. Zoë Wilson Carving does not accept any responsibility for damage cause due to weathering or accidental damage.
Orders are custom made. Refunds cannot be granted all sales are final.
For bespoke commissions a 50% deposit is required when the design is agreed. The deposit allows for the purchase of the materials and it includes the initial design fee. The remaining payment is payable prior to shipping.
Zoë Wilson works closely with all clients when preparing a bespoke work of art and will keep you updated with documentation and time scales of the work.
Bespoke goods are any goods specifically personalised and/or tailored to your specifications, including but not limited to stone carvings, painted casts, gilded work.
Bespoke Goods are non-refundable.
Zoë Wilson Stone Carving reserves the right to use all designs and photographs of the product across our website and social media platforms. Zoë will never disclose any personal information or details to third parties or online.
You recognise and agree that all design copyright, trademarks and all other intellectual property rights in all materials in the content of this website are owned by Zoë Wilson Carving
Zoë Wilson Carving
Telephone: +44 (0) 7889070922